At Media Mojo, your satisfaction is our top priority. We stand behind the quality of our services and strive to deliver the best audio transfer experience. If, for any reason, you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. Here are the details of our return policy:
- Satisfaction Guaranteed: If you are not satisfied with the quality of our audio transfer services, please contact us within 30 days of receiving your completed order. We will do our best to resolve any issues or provide a full refund.
- Eligibility: To be eligible for a return, the following conditions must be met:
- The request for return must be made within 30 days of receiving your order.
- The original records and any accompanying materials must be returned to Media Mojo.
- Proof of purchase, such as the original receipt or order confirmation, must be provided.
- Return Process:
- Contact our customer service team at [sales@themediamojo.com] or [715-776-0212] to initiate a return. Please provide your order number and a brief explanation of the reason for the return.
- Our customer service team will guide you through the return process and provide a return shipping address.
- Pack the original records and any accompanying materials securely and include the proof of purchase.
- Ship the package to the provided return address. We recommend using a trackable shipping method to ensure the package reaches us safely.
- Refunds:
- Once we receive and inspect the returned items, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- You will receive a confirmation email once the refund has been processed.
- Exclusions:
- This return policy does not cover physical damage to records that occurred before the transfer process.
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
- Contact Us: If you have any questions or need further assistance with our return policy, please do not hesitate to contact our customer service team.
We value your business and are committed to ensuring your complete satisfaction. Thank you for choosing Media Mojo!
